Chris good point about the action' type words used on the Texas motor vehicles drop down menu. I would be curious to know if those action words were the best to help users find the right information, or not.Drew You've brought up some good points, but I will disagree with your summary that Nielsen is wise in saying A-Z is usually wrong.' The point I was driving at was until you have more information with which to make a choice, you cannot say usually wrong.' In fact, although I've not done so it would be interesting to take a random sample of web drop down menus on some websites and determine the number of times A-Z listings are used appropriately vs. inappropriately.My guess? Appropriate use will out-rank inappropriate use by a huge factor. Thus the term usually wrong' provided by Nielsen would be, well, mostly wrong.One thing we both agree on however, and that is each case must be reviewed, using some or all of the parameters I've provided, before choosing which type of listing to use.

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